Continual Service Improvement (CSI) Practice Exam

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Study for the Continual Service Improvement (CSI) Exam. Prepare with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What is the goal of capacity management within IT services?

To increase workforce size
To ensure IT capacity meets performance needs
To minimize service outages
To enhance customer service

The correct answer is: To ensure IT capacity meets performance needs

The goal of capacity management within IT services is fundamentally about ensuring that the capacity of IT resources aligns with the current and future demands of the business. This means having the right amount of capacity in place, which includes servers, networks, storage, and other IT infrastructure components, so that they can effectively handle the workload without performance degradation. Capacity management seeks to analyze and predict the demand for IT services, determining whether existing resources are sufficient or if additional capacity is needed. This proactive approach helps in planning for growth, ensuring that resources are available when required while preventing wastage due to over-provisioning. By focusing on performance needs, capacity management also aims to enhance user satisfaction, maintain service quality, and allow IT to support business objectives effectively, making choice B the clear focus of this goal. Other options may address aspects related to service quality or operational efficiency, but they do not encapsulate the primary goal of capacity management as specifically as ensuring alignment between capacity and performance needs does.